Guest Service Representative

Front Desk Guest Services Representative A Guest Service Representative is responsible for attending to the needs of guests, especially during the check-in/check-out processes. Front Desk Agents serve as our guests' first point of contact and manage all aspects of their accommodation, ultimately setting the tone for a guest to have an enjoyable and memorable stay. Responsibilities

• Manage online and phone reservations, including providing information about hotel rooms, rates and amenities
• Welcome guests upon their arrival and perform all check-in tasks
• Register guests, collecting necessary information (like contact details and exact dates of their stay) and assigning rooms
• Provide information to the guests about the local area, like directions, restaurant recommendations, event info and things to do
• Check out guests and provide accurate receipts for their stay
• Change guest information in the computer system, like posting charges to guest accounts, processing payments and making necessary corrections to guest accounts
• Respond to and resolve guests' complaints in a timely and professional manner
• Work with our housekeeping and maintenance staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
• Upsell additional facilities and services, when appropriate
• Maintain daily logs for communicating information to other shifts
• Balance shift work and cash drawers at the end of a shift Skills
• Work experience as a Hotel Front Desk Agent or similar role is preferred
• Customer service mindset
• Excellent communication and organizational skills
• Ability to work with all personality types
• Ability to multitask in a fast-paced environment Serious Applicants only please!

!

Pay:

From $16.50 per hour

Benefits:

Employee discount Paid time off

Experience:

Hotel :

1 year (Preferred) Shift availability: Day Shift (Preferred) Night Shift (Preferred)

Work Location:

In person