Customer Service Representative

Description Our client in the manufacturing industry is seeking a Customer Service Representative / Order Entry Specialist for a contract-to-hire opportunity. This role is heavily focused on high-volume order entry in SAP and requires strong customer support experience in a fast-paced manufacturing environment. The ideal candidate will have experience working with SAP, Salesforce, and another ERP system, along with excellent communication and problem-solving skills. Based on general knowledge.

Key Responsibilities:

+ Enter and process a high volume of customer orders accurately in SAP. + Manage order status, updates, changes, and shipment coordination to ensure timely delivery. + Serve as the primary point of contact for customers regarding order inquiries, product availability, pricing, and delivery timelines. + Use Salesforce to track customer interactions, update account information, and maintain detailed records. + Work cross-functionally with sales, production, warehouse, and logistics teams to resolve order and service issues. + Review and verify purchase orders, pricing, and product details for accuracy before order release. + Troubleshoot and resolve customer concerns related to shipments, returns, backorders, and invoicing. + Maintain accurate data across ERP systems and internal platforms. Requirements + 2+ years of customer service experience in a manufacturing, distribution, or industrial environment. + Experience using Salesforce is required. + Experience working within an ERP system is required. + High attention to detail with strong accuracy in data entry and order processing. + Ability to multitask and manage priorities in a fast-paced setting. + Strong written and verbal communication skills. + Proficiency with Microsoft Office, including Excel and Outlook. TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .