Customer Service Representative

This position focuses on delivering responsive service, coordinating order fulfillment, and serving as a reliable point of contact for product, pricing, and shipment-related questions. The ideal candidate brings strong communication skills, experience working across internal teams, and the ability to resolve issues accurately in a fast-paced environment.

Responsibilities:

• Process customer purchase orders with accuracy, including data entry, validation, and updates within ERP and order management systems.
• Respond to inbound customer inquiries related to product availability, pricing, usage, and basic specifications with professionalism and accuracy.
• Coordinate scheduled order releases by reviewing timing, product availability, and customer commitments to support on-time fulfillment.
• Investigate shipment problems reported by customers, carriers, or internal shipping teams and work toward timely resolution.
• Partner with planning, operations, and other internal groups to accelerate parts availability and manage urgent delivery needs.
• Send order confirmations and status updates to customers to ensure clear communication throughout the order cycle.
• Maintain customer-specific procedures, scheduling agreements, and portal requirements to support consistent account management.
• Evaluate customer performance metrics and scorecards, then prepare responses or follow-up actions to help maintain service expectations.
• Handle escalated service concerns and provide backup assistance to teammates as business demands require.
• Support onboarding or guidance for new team members and share customer requirements with engineering or other stakeholders when needed.