Customer Service Advisor

JOB TITLE

Client Services Advisor

LOCATION

Edina, Minnesota Gentle Transitions / WellRive is a sector of Corporate Relocations, we help to alleviate the stress and work associated with moving. We understand the moving process can be incredibly overwhelming and emotional. We offer complete move and transition planning services, taking care of all details to create a seamless process, providing clients with peace of mind. Additionally, we help with staging client's homes and Retirement community apartments. Our team works with a range of clients, and to accomplish our timelines we need a team leader to help us with managing and delivering the packing material.

GENERAL JOB SUMMARY

As a part-time CSA at our senior move management company, you will play a crucial role in ensuring the smooth operation of our office and supporting our team in providing outstanding service to our clients. You will be responsible for performing a variety of administrative and clerical tasks, as well as assisting with project coordination and client communication.

MAJOR DUTIES AND RESPONSIBILITIES

Responsibilities:

Office Administration:

Manage incoming and outgoing mail, emails, and packages. Maintain office filing and storage systems. Order office supplies and maintain inventory levels. Prepare and distribute routine reports. Assist with

Payroll Management Client Support:

Assist clients with inquiries and provide information about our services. Prepare and distribute client correspondence, including contracts, invoices, and reports. Follow up with clients to ensure satisfaction and address any concerns. Community Support Prepare and distribute weekly activity reports. Deliver collateral material as needed.

Project Coordination:

Assist with the coordination of senior relocation projects. Liaise with senior move managers and other team members to ensure seamless execution of projects. Maintain project documentation and update project status reports.

Data Management:

Input and update client information in our database. Maintain accurate records of client interactions and transactions.

Education and Experience:

Proven experience as an administrative assistant or in a similar role. Proficiency in MS Office (MS Excel and MS Word, in particular). Excellent time management and organizational skills. Strong verbal and written communication skills. Ability to multitask and prioritize tasks effectively. Empathy and patience when dealing with seniors and their families. High school diploma; additional qualification as an Administrative assistant or Secretary will be a plus.

Benefits:

Competitive salary Health insurance Retirement plan Paid time off Opportunity for advancement within the company If you are a detail-oriented individual with excellent organizational and communication skills, and you are passionate about making a difference in the lives of seniors, we would love to hear from you. Corporate Relocation LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type:

Part-time Pay:

From $20.00 per hour

Benefits:

401(k) Paid time off

Work Location:

In person