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Client Services Coordinator
Job
Midwest Electric & Generator, LLC
Elk River, MN (In Person)
$40,560 Salary, Full-Time
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Job Description
Customer Care Coordinator Midwest Electric & Generator is looking for a Customer Care Coordinator to assist the office with customer service and backend data entry tasks. This position is for Monday through Friday 8:30am-5pm. The ideal candidate for this role will have exceptional customer service skills, comfortable and confident phone etiquette, task-oriented, someone who is adaptable to change, and has a willingness to help colleagues. Primary Duties include but are not limited to - Answer phones and directing calls to appropriate departments Entering customer information in CRM Customer follow-up Assist with job setup to include pulling permits, scheduling inspections and/or meter upgrades Maintain DOT vehicle logs Maintain day to day updating of CRMs and customer profiles Scheduling Routing technicians/capacity planning Customer follow-up and selling service agreement upgrades Proficient in electronics such as desktop computers, phone systems, headsets, multiple software systems, laptops and iPad to communicate/find resources/send invoices/create estimates and upsell services Respond to customer reviews Be able to pass a background check Position is in Elk River, MN. Shift 8:30am-5:00pm, Monday - Friday. About Us Midwest Electric & Generator is committed to the customers we serve by providing life-saving and critical backup power solutions such as standby generators, hybrid electrical systems, charging stations, and battery storage applications. The customer experience is of the utmost importance and maintaining our reputation as the experts in the industry. Not only is Midwest the #1 standby generator installer, service, and warranty provider within the five-state area but we also treat our employees like family. You are not just a number at Midwest. Cutting edge software and best practices provide our employees with the power to operate efficiently and productively. You will feel good about working for a company that has job information readily available at your fingertips and clear instructions with visual representations. As a Member of the Midwest Team... Excellent pay salary starting between $17.00 - $22.00 per hour (D.O.E) Professional paid training Working alongside an awesomely creative, dedicated, and professional team that will become your Midwest Electric family!