Customer Care Coordinator

Description:

About Us Midwest Electric & Generator provides critical backup power solutions, including standby generators, hybrid electrical systems, EV charging stations, and battery storage. We are proud to be the #1 installer, service provider, and warranty partner in the five-state area. Our commitment to both customer experience and employee satisfaction sets us apart—here, you're part of a team, not just a number. Position Summary Midwest Electric & Generator is seeking a Customer Care Coordinator to support our office operations through customer service and administrative functions. This role is ideal for someone who is highly organized, customer-focused, and comfortable managing multiple tasks in a fast-paced environment. Key Responsibilities (include, but are not limited to): Answer incoming calls and direct them to the appropriate departments Enter and maintain accurate customer information in CRM systems Conduct customer follow-up to ensure satisfaction and completion of services Assist with job setup, including: Pulling permits Scheduling inspections Coordinating meter upgrades Maintain DOT vehicle logs Update CRM systems and customer profiles daily Schedule generator service appointments Route technicians and assist with capacity planning Support service agreement upgrades and upsell opportunities Respond to customer reviews and inquiries

What We Offer:

Competitive hourly pay ($17.00 - $22.00 DOE) Paid professional training Supportive, team-oriented work environment Opportunity to grow within a leading generator services company

Requirements:

Qualifications:

Strong customer service and phone communication skills High attention to detail and task-oriented mindset Ability to adapt to changing priorities Team-oriented with a willingness to assist others Proficient with: Desktop computers and phone systems Multiple software platforms Laptops and tablets (iPad) Experience with ServiceTitan (preferred) Ability to pass a background check

Experience Requirements:

Computer skills: 2+ years (required) Administrative experience: 1+ year (required)