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Call Center Member Services Specialist
Job
Minnesota Valley Federal Credit Union
Mankato, MN (In Person)
$45,000 Salary, Full-Time
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Job Description
Company Overview Minnesota Valley Federal Credit Union is a member-owned, not-for-profit financial cooperative dedicated to serving its members with exceptional financial services. Established in 1934, the credit union manages over $330 million in assets and proudly supports a diverse membership across multiple communities. Job Summary Minnesota Valley Federal Credit Union is looking for a friendly, service‑minded Call Center Specialist to join our team. If you're looking for a job in the Mankato area, enjoy helping people, solving problems, and being part of a mission‑driven local organization, this role is a great fit. What You'll Do Provide exceptional member service over the phone and through digital channels Assist members with account questions, online banking, card issues, and general inquiries Troubleshoot problems and guide members through solutions Process transactions accurately and efficiently Support branch and operations teams by routing calls and sharing information Maintain a positive, professional attitude in a fast‑paced environment What We're Looking For Strong communication and active listening skills A genuine desire to help people Comfort with computers, online banking tools, and learning new systems Ability to multitask while maintaining accuracy Prior customer service, call center or financial experience is helpful but not required Why