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Customer Loyalty Specialist
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American Family Insurance
Mankato, MN (In Person)
$35,360 Salary, Part-Time
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Job Description
This is a part time position responsible for certain marketing & retention activities in our office. An example of the types of duties and qualifications for the position include: Sales and Marketing Coordinate agency prospecting through direct mail, company prospecting programs and Personal Insurance Reviews. Understand products, procedures and best practices for promoting policy growth and retention Maintain information in the agency's customer database Call prospects and existing clients to set appointments Customer Relations Maintain high customer service standards to attract and retain customers Perform claim follow up calls Call clients to wish them a happy birthday Agency Office Operations Schedule/confirm appointments for agent Manage agency correspondence as required Continue to maintain and develop knowledge of products and services and support efforts to increase agent business Qualified candidates will possess: Outstanding customer service skills Organization, prioritization, and multi-tasking skills Demonstrated oral and written communication skills PC skills; experience with Windows-based computer applications a plus Ability/desire to work in small business environment Ability to learn American Family products, services, and computer systems Minimum of a High School diploma or equivalent Prior insurance experience is not required Prior insurance experience is not required. Hours for this position will consist of approximately 8-10 hours a week. There is advancement opportunity for the right candidate. Thank you.