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Guest Service Representative $16+
Job
Holiday Inn Express & Suites
Mankato, MN (In Person)
$33,280 Salary, Part-Time
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Job Description
If your smile has the ability to brighten someone's day, we're looking for you. Join our award winning team at the Holiday Inn Express & Suites. Our friendly Hotel Guest Service Representatives exhibit an eagerness and commitment to surpassing guest expectations at every turn. Candidate must have flexible availability. Shifts would include, 3 p.m.-11p.m. and midshifts (2p.m. to 9 p.m.). Weekend availability is a must. Starting wage is $16.00 depending upon experience. This position is part time. How to shine in this role:
- Accommodate guests by making them feel welcome, informed, and cared for during the entire length of their stay
- Relate to guest in a friendly and helpful manner
- Ensure satisfaction by going the extra mile
- Anticipate and respond to guest needs
- Handle all aspects of guest registration, which can include:
- Expediting the check in/check out process with swift computer and cash handling skills.
- Following hotel rate structures, discount, and selling strategies
- Issuing room keys
- Informing guests about hotel features and amenities, as well as local attractions
- Satisfying special requests whenever possible
- Find solutions quickly and confidently address and resolve guest concerns
- Remain flexible and adaptable in a consistently busy hotel environment
- Collaborate with all hotel departments and utilize your complete knowledge of hotel operations If you're a people pleasing enthusiast with a professional attitude, we look forward to reviewing your qualifications and joining our award winning team!
Hotel Benefits:
- Discounted room rates at other IHG properties worldwide