Card Services Representative I

TopLine Financial Credit Union has been a member-owned financial services cooperative since 1935. We are looking for outgoing individuals to join our XXX team that is dedicated to building life-long relationships to help our members reach and manage their financial goals. Card Services Representative I is responsible for serving members needs by providing first-level support for card related products and services. A successful Card Services Representative I will be able to do: Assist members with questions about accounts, statements, disputes, and adjustments. Process credit card applications, file maintenance request, replacement cards, balance transfers and account closures. Process debit card disputes, fraud cases, and maintenance requests. Review debit card application report and daily limit increases. Respond to emails and answer phone calls from staff. Review mobile deposits and handle returns.

Qualifications:

Two-year associates degree in Accounting, Finance, Banking or equivalent work experience. General knowledge of banking transactions and payment systems. Good verbal and written communication skills. Microsoft Word and Excel is essential. Ability to work effectively with people in a diverse environment that encompasses regular deadlines, where change is always possible and flexibility is required. Experience in accounting or card services preferred.

Salary Range:

$21.31 - $26.63 (hourly)

Benefits:

401(k) with Employer Match Dental Disability Insurance Employee Perks Flexible Spending Accounts Life Insurance Medical Paid Holidays Paid Time Off Pet Insurance Referral Program Vision Ready to take the next step with us, apply now at https://www.toplinecu.com/careers. At TopLine Financial Credit Union, we celebrate diversity by offering a work environment that is shaped by individual respect and mutual trust where every individual can thrive. We are proud to be an Equal Opportunity/ Affirmative Action Employer committed to diversity in the workplace and comply with all applicable federal, state, and local laws regarding non-discrimination and affirmative action.