SERVICE ADVISOR

Summary of Position:

A Service Manager is responsible for planning, scheduling, performing and directing the repair and servicing of equipment. They have significant contact with company employees that use this equipment. Must routinely advise, consult, and help subordinates.

Duties and Responsibilities:

Identify, diagnose, and perform equipment repairs Responsible for equipment repair schedules and records, including meeting any deadlines or request by company employees Must purchase any necessary parts to complete the repairs Manage and maintain work environment safety, perform inspections, and ensure adherence to regulations Hire, train, mentor, and manage shop employees Responsible for Field Technician, parts and Technical support, as well as scheduling Responsible for job site equipment repair scheduling and tire repair Responsible for helping service advisor schedule outside repair, customer service, customer billing and payment collection Safety training as required by position Paperwork filing and maintenance as needed

Essential Education and Qualifications:

Must have the level of knowledge and skills necessary to diagnose and repair heavy equipment and basic knowledge of medium and heavy trucks Must have the ability to work and communicate effectively with employees and customers Experience in the automotive, truck and equipment maintenance industry

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Sit or stand at a desk/computer for extended periods of time Focusing on a computer screen for up to several hours at a time Requires endurance to stand, stoop, bend and work on and under equipment Wage range: $30-$38/hr Benefits offered to eligible employees include medical, dental, vision, and supplemental life insurance, along with Paid Time Off, paid Holidays, traditional and

ROTH 401

(k) options with company match, employee stock purchase plan, education assistance program, employee assistance program, training and development opportunities, Telecommunications Industry Registered Apprenticeship Program, and a Commercial Driver's License obtainment program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.