Guest Service Representative

Duties & Responsibilities Perform all checkin and checkout tasks. Manage online and phone reservations. Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (contact details, exact dates of their stay etc.). Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates, and amenities. Respond to guests' inquiries in a timely and professional manner. Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs. Tending and folding laundry when needed. Confirm group reservations and arrange personalized services for VIP customers and event attendees and wedding guests etc. Upsell additional facilities and services, when appropriate. Maintain updated records of bookings and payments. Experience, Skills, and Education Work experience as a hotel Front Desk Agent, Receptionist, GSR or similar role preferred. Experience with a form of property management software is a plus Understanding of how travel planning websites operate, for example: Booking and TripAdvisor. A strong desire to learn and develop. Customer service attitude. Excellent communication and organizational skills A degree in hospitality related field is an asset. Willingness to work nights, weekends, and holidays. Please note that this job description is not an exclusive or exhaustive list of all functions that a Guest Services Representative may be asked to perform. About EverSpring Inn & Suites + Tavern 507 The hotel is located right across the street from SMSU in Marshall and just a few minutes from the downtown area. Our 100-room hotel has accessible rooms, poolside suites, a fitness area, a business center, hot breakfast, and our attached restaurant, Tavern 507 next door. Tavern brings a focus on 'the simple things, done great', including a lineup of meaty wings, flavorful sauces, locally-sourced black angus burgers, a wide array of craft beers and beverages, and an inviting 'game on' atmosphere designed to be the perfect hub for fans of all generations. Guest Service Representative EverSpring Inn & Suites + Tavern 507 Marshall, MN 56258 Part-time Part-time Duties & Responsibilities Perform all checkin and checkout tasks. Manage online and phone reservations. Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (contact details, exact dates of their stay etc.). Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates, and amenities. Respond to guests' inquiries in a timely and professional manner. Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs. Tending and folding laundry when needed. Confirm group reservations and arrange personalized services for VIP customers and event attendees and wedding guests etc. Upsell additional facilities and services, when appropriate. Maintain updated records of bookings and payments. Experience, Skills, and Education Work experience as a hotel Front Desk Agent, Receptionist, GSR or similar role preferred. Experience with a form of property management software is a plus Understanding of how travel planning websites operate, for example: Booking and TripAdvisor. A strong desire to learn and develop. Customer service attitude. Excellent communication and organizational skills A degree in hospitality related field is an asset. Willingness to work nights, weekends, and holidays. Please note that this job description is not an exclusive or exhaustive list of all functions that a Guest Services Representative may be asked to perform. About EverSpring Inn & Suites + Tavern 507 The hotel is located right across the street from SMSU in Marshall and just a few minutes from the downtown area. Our 100-room hotel has accessible rooms, poolside suites, a fitness area, a business center, hot breakfast, and our attached restaurant, Tavern 507 next door. Tavern brings a focus on 'the simple things, done great', including a lineup of meaty wings, flavorful sauces, locally-sourced black angus burgers, a wide array of craft beers and beverages, and an inviting 'game on' atmosphere designed to be the perfect hub for fans of all generations.