Customer Service Representative

Transit Team, Inc. Employer of choice! Voted best company to work for by US News & World Report for 2025-2026. Transit Team is a provider of paratransit transportation services in the Twin Cities metro area. As a Metro Mobility Demand Customer Service Representative, you will be the voice of our company in every interaction with our clients. The Metro Mobility Demand service is designed to serve certified Metro Mobility riders in the Twin Cities metro area.

Daily job duties include:

answering customer phone calls, booking ride requests for customers, canceling rides requests, providing ride ETA data, making outgoing calls to customers informing customers of their next day's ride times and explaining the policies regarding Metro Mobility system and service.

Two on-site shifts available:

Wednesday -

Saturday:

7:00AM-5:00PM at $18.00/hour Wednesday -

Saturday:

6:00AM-4:00PM at $18.00/hour Friday - Monday 7:00AM-5:00PM at $18.25/hour

Qualifications:

Clean criminal record Good communication and computer skills Prior customer service skills a plus Familiarity with the Twin Cities metro area

We Offer:

Paid Training Paid Holidays 2 Weeks of PTO Medical, Dental, Vision, and Life Insurance 401K with up to a 4% company match Employee Assistance Programs And More! Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time. Transit Team is the largest paratransit provider in the state of Minnesota. For more than 65 years, we have led the region in providing safe, reliable and exceptional service to the elderly and people with disabilities all across the Twin Cities metropolitan area. It is truly a privilege to provide independence to the passengers we consider family. Why Beacon Mobility We are a family of transportation companies across 25 states, providing Mobility Without Limits. Our focus to show that every ride matters by helping people live, learn, and achieve every day. Who we are Safe, reliable transportation for 100 Years Customized mobility solutions Serving students, patients, and 1,500+ communities Nearly 20,000 employees strong What we do best People First Safety Always School Bus & Special Education Paratransit Non‑Emergency Medical Alternative Student Transportation Why it matters Transportation creates opportunity Mobility builds independence Every Ride Matters