Customer Service Representative

We are looking for a Customer Service Representative to support customer-facing outreach and service efforts for a professional organization. This long-term contract position is ideal for someone who enjoys connecting with prospective customers, delivering a positive first impression, and helping individuals reach the right resource quickly. The role combines high-volume outbound engagement with responsive inbound support, requiring strong communication, sound judgment, and a service-focused approach throughout the day.

Responsibilities:

• Place high-volume outbound calls to prospective customers, applicants, and other contacts who have expressed interest in learning more about available programs and services.
• Respond to inbound phone and chat inquiries with a welcoming, attentive approach that creates a positive experience from the first interaction.
• Assess each person's questions or goals and direct them efficiently to the appropriate department, advisor, or support team.
• Contribute to a variety of outreach initiatives based on organizational priorities, including follow-up campaigns tied to leads, opportunities, and applications.
• Support the needs of prospects, applicants, and current learners by providing accurate information and facilitating timely handoffs when additional assistance is needed.
• Maintain productivity in a fast-paced environment that may involve managing more than 100 calls in a day while preserving quality and consistency.
• Complete assigned administrative support tasks and maintain organized records related to daily communication activities.
• Share effective communication approaches and service insights with team members to promote consistent support standard