Customer Service Representative

Who we are? Frandsen Bank & Trust provides deposit, loan, treasury management, investment, and trust services in more than 30 communities in Minnesota, Wisconsin, and North Dakota. With more than $3.5 billion in total assets, Frandsen Bank remains family-owned and committed to providing local, relationship-focused banking; customers name us a top-rated community bank. Why join our team? Employees ranked us 2nd on the independent Star Tribune Top Workplace survey. This is the 8th consecutive year the bank has made the list, reflecting our commitment to creating success for our customers, communities, and staff. Whether you are looking to start or build your career, we have roles in banking, leadership, operations, technology, investment, and more. Frandsen Bank & Trust is a growing community-oriented company looking for a full-time Customer Service Representative (CSR) to work at our Montgomery office. This position works in a team environment to provide direct customer support. A high level of professional communication, attention to detail, and technical skills are required to provide quality service. In the few minutes necessary to perform most transactions, a CSR must meet customer expectations of receiving friendly, accurate, and efficient service.

Job Duties:

Provide superior customer service by being professionally helpful, curious, and courageous Process customer transactions accurately and proficiently Maintain exceptional cash handling skills and accurate balancing Consistently make customer introductions to banking partners to grow relationships Diligently examine all transactions to prevent losses and deter fraudulent activity

Desired Skills:

High school diploma or equivalent Cash handling experience preferred Strong verbal and written communication skills Attention to detail Proficiency in computers

Req Benefits:

We offer a competitive benefits package including health insurance, dental insurance, vision insurance, 401k, profit sharing, and ancillary benefits.

Compensation:

$18.00 - $23.00 per hour