Client Service Coordinator Job Description

Company Overview Horizon Health, Inc. is dedicated to providing compassionate and individualized care to seniors and individuals with disabilities across multiple service lines. With a commitment to integrity, accountability, and community, we serve our clients through assisted living, home care, hospice, adult day services, and volunteer programs. Overview As the Client Service Coordinator, you will be responsible for care plan development and management, caregiver scheduling and supervision, family and client communication, regulatory compliance documentation, and quality assurance across your assigned caseload. You serve as the central point of contact between clients, families, field staff, and clinical supervisors. What distinguishes strong coordinator performance is the ability to operate simultaneously as a relationship manager, problem-solver, scheduler, and compliance officer without losing responsiveness on any front. Success is measured by caregiver retention rates, client satisfaction scores, schedule fill rates, and compliance audit results. Key Responsibilities Develop, implement, and regularly update individualized care plans in collaboration with clients, families, and clinical staff based on assessed needs Coordinate and manage caregiver scheduling. Serve as the primary point of contact for clients and families, responding to service concerns, inquiries, and feedback promptly and professionally Monitor compliance with agency policies, state regulations, and accreditation standards, maintaining accurate and current documentation for all active clients Coordinate with clinical staff, physicians, discharge planners, and social workers to ensure seamless transitions into and out of home care services Manage care aide recruitment support including participation in interviews, onboarding coordination, and new hire orientation within your caseload Investigate and document service incidents, complaints, and adverse events in accordance with agency protocols and regulatory requirements Assist with payroll Update referral spreadsheet Correct billing and insurance errors. Prior authorizations and coding assistance. Analyze caseload metrics including service hours, caregiver utilization, missed visits, and complaint rates to identify trends and drive quality improvement Ensure EVV compliance and accurate billing documentation across your client caseload in coordination with billing and finance teams Maintain current knowledge of state home care regulations, payor requirements, and accreditation standards relevant to your agency's operations Other duties as assigned. Required Qualifications Associate's or Bachelor's degree in Healthcare Administration, Nursing, Social Work, Human Services, or a related field preferred Minimum 2 to 3 years of experience in home care, healthcare coordination, or a related care management role Working knowledge of home care regulations, Medicaid waiver programs, and Medicare home health requirements Demonstrated experience with scheduling software and electronic health record or care management platforms Strong written and verbal communication skills for effective interaction with clients, families, caregivers, and clinical staff Valid driver's license for supervisory home visits and client assessments Ability to pass criminal background check and professional reference verification Proven problem-solving skills and the composure to manage high-volume, high-stakes scheduling and service challenges Preferred Qualifications Licensed Practical Nurse (LPN), or Certified Nursing Assistant (CNA) credential Bilingual language skills relevant to the client population served Essential Skills and Competencies for Home Care Coordinators Technical Skills Care plan development and individualized needs assessment Caregiver scheduling and workforce management Electronic health record and EVV platform proficiency Regulatory compliance and documentation management Incident investigation and reporting Billing and payor requirement basics Quality assurance data analysis and reporting Soft Skills We look forward to working with you!

Pay:

$25.30 - $31.25 per hour

Benefits:

Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance

Work Location:

In person