Client Services Representative

Client Services Representative Richfield, MN Job Details Part-time $17 - $22 an hour 13 hours ago Benefits Employee discount Qualifications Collaborate with healthcare professionals Some college Maintaining an organized workspace Medical software Phone communication Inventory management Greeting customers Processing cash transactions Filing Veterinary experience Patient advocacy Medical scheduling Administrative experience High school diploma or GED Preventive health (patient care) Medical administrative support Invoice payment processing Medical records Clerical experience Deposits 1 year Clean workspace maintenance Managing patient records Care coordination Escalation handling Communication skills Balancing end-of-day transactions Health education and counseling Entry level Client interaction via phone calls Full Job Description Woodlake Veterinary Hospital is a full-service, AAHA-accredited small animal practice in Richfield, Minnesota, committed to providing exceptional, compassionate care to our patients throughout every stage of life. We value the skills, dedication, and experience that veterinary technicians bring and foster a supportive, positive team culture where collaboration, mentorship, and professional growth are encouraged. At Woodlake, your skills are respected, your contributions matter, and your continued development is supported. Position Summary The Veterinary Customer Service Representative (CSR) plays a vital role as the first point of contact for clients and their pets. This position is responsible for delivering exceptional customer service, managing front-desk operations, and supporting the veterinary team to ensure a smooth, professional, and compassionate client experience. Key Responsibilities Client Interaction & Communication Greet clients and pets warmly upon arrival, creating a welcoming and positive environment. Answer phone calls promptly and professionally; schedule appointments, relay messages, and provide accurate information. Communicate clearly and empathetically with clients regarding appointment scheduling, services, procedures, and follow-up care. Manage email, text, and online inquiries in a timely and courteous manner. Administrative & Clerical Duties Maintain accurate and up-to-date client and patient records in the practice management software. Process client payments, invoices, and estimates; manage deposits and daily cash reconciliation. Prepare, organize, and scan client paperwork, consent forms, and discharge instructions. Assist with filing, inventory, and ordering office supplies as needed. Maintain an understanding of PAW Plans and how to enroll clients, invoice services, and process upgrades or cancellations. Team Support Collaborate closely with veterinarians, technicians, and other team members to coordinate patient care. Notify staff of client arrivals, cancellations, or urgent situations promptly. Maintain cleanliness and organization in the reception area and client waiting spaces. Promptly room clients after they've been checked in. Be an advocate for clients. Provide guidance and support to clients as appropriate or with the guidance of a veterinarian. Client Education & Retention Educate clients on preventive care, PAW Plans, and available services. Follow up on missed appointments, overdue services, prescription refills, and client reminders to encourage ongoing care. Resolve client concerns or complaints professionally, escalating issues to management when appropriate. Qualifications & Requirements High school diploma or equivalent required; some college or veterinary experience preferred. Minimum 1-2 years of experience in customer service, ideally in a veterinary, medical, or animal-related setting. Strong interpersonal and communication skills, with an empathetic and calm demeanor. Proficiency with computers and veterinary practice management software Ability to multitask in a fast-paced environment and handle stressful situations gracefully. Passion for animals and commitment to providing outstanding client service. Positive, can-do attitude

Compensation:

Base hourly rate of $17.00 - $22.00 DOE Eligible for periodic bonuses Part time Benefits Employee Discounts Sick Time