Customer Service Representative

We're On Time Service Pros:

the guys and gals you call in Rosemount, Minnesota and the surrounding areas when you're fed up with subpar home comfort service.

In a nutshell:

We're a fan of old-school customer service when it comes to heating, cooling, plumbing and electrical needs in the Southeast Metro. We treat you like customers were treated long ago: when customer service was less about saying "I'm sorry" and more about saying, "My pleasure." See how we'll treat you special. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customers may face with accuracy and efficiency. Qualifications and Skills Strong phone contact handling skills and active listening Excellent communication skills Ability to multi-task, prioritize, and manage time effectively High school degree The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to listen. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer concerns. We pride ourselves in being a customer service company that aids with Heating, Cooling Plumbing and Electrical repairs. Responsibilities and Duties Respond to customer inquiries via phone, email, or chat Outbound calling to our club members to meet call goals Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information Meet personal/customer service team sales targets and call handling quotas Handle customer concerns, provide appropriate solutions and alternatives; follow up to ensure resolution Keep records of customer interactions Follow communication procedures, guidelines and policies Take the extra mile to engage customers Benefits Accrued Paid Time Off Comprehensive benefit package Holiday Pay Health Dental and Vision Coverage 401k retirement plan Long and Short Term Disability Life Insurance Supportive Team Culture Hybrid work schedule after 6 months

Hours:

Monday Through Friday 10am-6:30pm $24-$27 per hour

Job Type:

Full-time Pay:

$24.00 - $27.00 per hour Expected hours: 40 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Education:

High school or equivalent (Preferred)

Experience:

Customer Service:

5 years (Required)

Work Location:

In person