Member Services Representative

We are looking for a personable Member Services Representative to support members at our St. Paul, Minnesota branch in a Long-term Contract position. This role is ideal for someone who enjoys building trust through one-on-one service, whether assisting with everyday account needs, handling transactions, or resolving access issues. You will serve as a key point of contact for current and prospective members, creating a welcoming experience while delivering accurate, compliant, and efficient support.

Responsibilities:

• Welcome members in person and by phone, respond to questions, and provide clear guidance on account services and credit union offerings.
• Process routine financial transactions accurately, including cash handling, deposits, withdrawals, and other account-related requests.
• Open new accounts and support account maintenance activities such as closures, address updates, and profile changes.
• Assist members with digital banking access, including online banking support and troubleshooting debit card issues.
• Handle inbound and outbound calls with professionalism, offering timely follow-up and practical solutions to service concerns.
• Explain membership benefits, products, and procedures in a way that helps members make informed decisions without using a sales-driven approach.
• Maintain up-to-date knowledge of internal policies, operational procedures, and regulatory expectations to ensure reliable service.
• Create a positive branch experience by taking the time needed to understand member needs while keeping transaction-based service efficient and accurate.