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Part Time Customer Service Associate (36660)
Job
Hertz
Saint Paul, MN (In Person)
$39,520 Salary, Part-Time
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Job Description
Part Time Customer Service Associate (36660) Hertz - 3.2 Saint Paul, MN Job Details Part-time Up to $19 an hour 20 hours ago Benefits Paid parental leave Health insurance Dental insurance Tuition reimbursement Adoption assistance Parental leave Employee assistance program Vision insurance 401(k) matching Gym membership Qualifications Customer communication Customer relationship building Customer returns handling Sales Team leadership Stakeholder relationship building Full Job Description The Part Time Customer Service Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff. Must be open to Nights/Weekends/Holidays.