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Customer Service Representative
Job
Robert Half
Savage, MN (In Person)
Full-Time
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Job Description
We are looking for a compassionate Customer Service Representative to support individuals seeking assistance. This contract position is ideal for someone who can remain calm and detail-oriented while managing a high volume of calls from people facing challenging circumstances. The person in this role will guide applicants through the screening process, help complete required documentation, and coordinate internally.
Assess applicant eligibility by using established screening guidelines and asking thoughtful questions to gather accurate information.
Assist clients in completing required forms and documentation, ensuring all records are thorough and ready for review.
Enter application details into computer systems with accuracy and maintain organized case information.
Communicate with internal team members to support funding consideration for applicants with relevant experience and help move cases forward.
Submit completed paperwork to the appropriate internal contacts so approved assistance can be processed for payment.
Maintain courtesy and empathy when assisting people who may be experiencing stress, urgency, or hardship.
Follow defined procedures and direction carefully while balancing service quality, timeliness, and attention to detail.
Responsibilities:
Respond to a large number of inbound calls from individuals requesting assistance, providing clear and respectful support throughout each interaction.Assess applicant eligibility by using established screening guidelines and asking thoughtful questions to gather accurate information.
Assist clients in completing required forms and documentation, ensuring all records are thorough and ready for review.
Enter application details into computer systems with accuracy and maintain organized case information.
Communicate with internal team members to support funding consideration for applicants with relevant experience and help move cases forward.
Submit completed paperwork to the appropriate internal contacts so approved assistance can be processed for payment.
Maintain courtesy and empathy when assisting people who may be experiencing stress, urgency, or hardship.
Follow defined procedures and direction carefully while balancing service quality, timeliness, and attention to detail.