Customer Service Representative

Job Summary Our business is looking for a skilled problem solver to join our team as a Customer Service Representative. We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company's customer service policies and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.

Skills Required:

Must be 18 years of age or older High school diploma/GED is required Proficiency in Microsoft Office (including, but not limited to: Word, Excel, Outlook) Intermediate (or above) computer literacy Advanced problem solving and professional verbal and written communication skills Must be available for day shifts during the week and a rotating Saturday morning shift CSR Responsibilities include (but not limited to): Answer incoming calls regarding orders, potential problems, questions, or general customer concerns Responsible for maintaining a high level of professionalism with customers/clients and working to establish a positive rapport with every caller Update customer information as needed Work with coordinating teams to stay updated on changes in products and company policy, as well as stay up-to-date on product knowledge Assisting company teams with projects as needed

Pay:

From $16.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance

Work Location:

In person