Customer Service Specialist

Customer Service Specialist Schroeder & Tremayne, Inc. Affton, MO Job Details Full-time $50,000 - $65,000 a year 1 day ago Benefits Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Paid time off Vision insurance 401(k) matching Life insurance Qualifications Live chat Customer relationship building Customer returns handling Phone communication Shopify Client invoicing Task prioritization TikTok Order entry Escalation handling Communication skills Technical Proficiency Entry level Time management Client interaction via phone calls Handling customer exchanges

Full Job Description Company:

Schroeder & Tremayne, Inc.

Location:

St. Louis, MO http://www.stproducts.com/

Position Status:

Full Time Who We Are:

Schroeder & Tremayne, Inc. is a family-owned, consumer products company that creates innovative solutions to everyday dilemmas! We design, develop, market, and distribute our product lines directly to consumers via social-commerce platforms as well as to some of the largest retailers around the world. Our product collections center around home & housewares, impulse, pet, health & beauty, and automotive appearance accessories.

We own two brands:

S&T INC. and VIKING Car Care.

What You Will Be Doing:

The Customer Service Specialist is the frontline expert who ensures that customer inquiries and issues are addressed with professionalism and care. They act as the bridge between the consumer and the company, providing support and information while also gathering valuable feedback to enhance products and services.

• Responding to

Customer Inquiries:

This includes answering questions about products and services through various channels like phone, email, chat, Amazon, TikTok, and Shopify messages.

Resolving Customer Issues:

Troubleshooting problems and providing solutions to customer complaints and concerns, potentially escalating complex issues to relevant departments.

Providing Product Information:

Offering accurate and comprehensive details about the company's products and services, including usage and features.

• Assisting with tracking shipments and managing returns or exchanges.
• Addressing customer reviews on all platforms, gathering customer feedback and sharing with relevant teams to improve products and services.

Building Customer Relationships:

Fostering positive relationships with customers through friendly and professional communication.

• Assisting with invoicing for non edi customers, including Amazon.
• Submitting creator sample order entries into Shopify for shipment.
• Tracking MCF orders. Qualifications and Skills

Strong Communication Skills:

Excellent written and verbal communication abilities to interact effectively with customers.

Problem-Solving Skills:

The capacity to understand customer issues, analyze them, and develop efficient solutions.

Product Knowledge:

A deep understanding of the company's products and services to provide accurate information and assistance.

Customer-Oriented Attitude:

A genuine desire to help customers and ensure their satisfaction.

Technical Proficiency:

The ability to use relevant computer systems and software.

Patience and Empathy:

The ability to handle customer interactions calmly and understand their perspective, especially when they are frustrated.

Time Management and Prioritization:

The skill to manage a workload effectively, prioritize tasks, and respond promptly to customer inquiries.

Benefits:

We offer a competitive benefits package including 401(K) with employer match, medical, vision, dental, life, LTD, FSA, and paid time off. We work in the office Monday through Thursday. Fridays we work remotely. Schroeder & Tremayne, Inc. is committed to promoting a work environment in which differences are respected, employees are treated fairly, and individual contributions are valued and rewarded. We are proud to be an Equal Opportunity Employer.

Pay:

$50,000.00 - $65,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person