Customer Service Representative

Title:

Customer Service Representative Location:

Cape Girardeau, MO /

Sikeston, MO Job Type:

Full-Time About Ultimate Flooring & Finishes Ultimate Flooring & Finishes is a growing home finishes and flooring company dedicated to delivering high-quality craftsmanship and exceptional customer experiences. From flooring and cabinetry to countertops and window covering selections, we help homeowners and builders bring their vision to life with confidence. The Opportunity We're hiring a Customer Service Representative to be the voice and heartbeat of our customer journey. If you're organized, personable, and thrive in a fast-paced environment, this role is for you. What You'll Do Answer incoming calls, emails, and showroom inquiries Schedule consultations, measurements, and installations Keep customers informed throughout their project Coordinate between sales, design, and installation teams Manage CRM updates and project statuses Help create a smooth, stress-free customer experience What We're Looking For Strong communication and interpersonal skills Highly organized with attention to detail Experience in customer service or office coordination Ability to multitask and stay calm under pressure Positive, team-oriented attitude Why Join Us Be part of a growing, energetic team Work in a design-focused, customer-first environment Opportunities for growth into sales or project management Competitive pay + benefits

Work Location:

In person