Customer Experience Associate

Job Description We are hiring a friendly, reliable, and energetic Customer Experience Associate to be the first point of contact for our gym members and guests. This role is critical to daily operations and member experience. You will create an experience. You will meet with new guests, schedule appointments with leads, greet members, manage check-ins, support sales efforts, and assist with basic facility organization and cleanliness. This is a paid position and a great opportunity for individuals interested in fitness, customer service, and professional growth. Key Responsibilities Create an

EXPERIENCE!

Meet with new guests. Schedule appointments with leads. Greet members, guests, and vendors in a professional and welcoming manner Check in members and verify facility access Answer basic questions about memberships, policies, programs, and facility usage Promote programs, specials, and events Sell memberships and retail products Provide basic customer service support and escalate issues when needed Answer phone calls and respond to CRM inquiries promptly and professionally Perform light administrative tasks including data entry, filing, and inventory tracking Conduct light equipment inspections and report maintenance issues Assist with cleanliness and organization of the gym floor, locker rooms, and common areas Qualifications No prior gym or fitness experience required Reliable, punctual, and professional demeanor Strong communication and customer service skills Outgoing personality and positive attitude Comfortable working in a fast-paced environment Ability to stand, walk, and perform light physical tasks during shifts Interest in fitness, health, or personal development preferred Why Work With Us Supportive, team-oriented environment Opportunity to learn sales, operations, and customer service skills Growth potential within a fitness-focused organization Employee perks may include gym access and product discounts How to Apply Apply directly through Indeed. Qualified candidates will be contacted for an interview.

Pay:

$15.00 - $20.00 per hour Application Question(s): Why do you want to work in a fitness environment? What days and times are you available to work each week? Which best describes your communication style? ☐ Very outgoing and talkative ☐ Friendly but reserved ☐ Mostly task-focused Do you personally participate in fitness, health, or personal development? Have you ever been terminated or written up for attendance or tardiness?

Work Location:

In person