CSR - Customer Service Representative

Bank Teller

BASIC FUNCTION

Assure quality customer service in a friendly, accurate, and professional manner. Provide excellent customer service by conducting appropriate transactions and meeting the needs of customers by referring them to appropriate departments in the bank. Possess both the ability to communicate orally in an effective manner and the ability to work well with customers, supervisors, and other employees.

KNOWLEDGE, SKILLS AND ABILITIES

Proficient computer skills The ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with bank exposure to loss or fraud Mathematical and problem-solving skills Ability to work in a fast-paced environment Ability to work well under pressure Ability to cross sell in store banking centers High degree of accuracy Strong communication skills both in person and over the telephone Strong organizational skills, attention to detail, and ability to multi-task

TRAINING AND EXPERIENCE

High school diploma or GED required Cash handling or sales experience preferred. Prior Customer Service experience preferred Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EEO Employer-M/F/Disabled/Vet Job Type:

Full-time Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Shift:

Day shift

Experience:

Cash handling: 1 year (Preferred)

Banking:

1 year (Preferred) Customer service: 1 year (Preferred)

Work Location:

In person