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Customer Service Representative

Job

Callahan Heating & Cooling

Ozark, MO (In Person)

$38,480 Salary, Full-Time

Posted 1 week ago (Updated 1 week ago) • Actively hiring

Expires 7/18/2026

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Job Description

Callahan Heating & Cooling Pay:
$15-$22 per hour (based on experience) Callahan Heating & Cooling is looking for a friendly, bubbly, and dependable Customer Service Representative (CSR) to be the welcoming voice of our company. If you love talking to people, staying organized, and helping solve problems, we'd love to meet you — no HVAC experience required, we'll train you!
What You'll Do:
Answer incoming calls with a warm, professional, and positive attitude Schedule and dispatch HVAC technicians for service calls, maintenance, and installations Communicate clearly with customers to gather information and set expectations Update customers on technician arrival times and service status Monitor technician schedules and adjust as needed for urgent calls Maintain accurate customer and service records Work closely with technicians and management to keep daily operations running smoothly Provide calm, helpful support to customers during stressful HVAC situations
What We're Looking For:
A positive, upbeat personality and strong people skills Comfortable talking on the phone throughout the day Ability to multitask and stay organized in a fast-paced environment Basic computer skills and willingness to learn scheduling software Reliable, punctual, and team-oriented Customer service or office experience is a plus — but not required
Schedule & Availability:
This position may include being on-call after hours on a rotating basis Availability and schedule will be discussed during the interview
Pay & Benefits:
$15-$22 per hour , depending on experience Health insurance 401(k) with 3% company match On-the-job training provided Stable, year-round employment If you're friendly, organized, and enjoy helping people while being part of a supportive team, apply today to join Callahan Heating & Cooling !
Job Types:
Full-time, Temporary Pay:
$15.00 - $20.00 per hour
Benefits:
Health insurance Paid time off
Experience:
Dispatching:
1 year (Preferred) Ability to
Commute:
Ozark, MO 65721 (Required) Ability to
Relocate:
Ozark, MO 65721: Relocate before starting work (Required)
Work Location:
In person