Job Description
JOB SUMMARY
To provide fast, friendly, and accurate service to customers while supporting all front-end operations, including cashiering, self-checkout, lottery, and tobacco department responsibilities, while also ensuring the store remains clean, organized, and provides a pleasant shopping experience. This role ensures a smooth and efficient customer experience while maintaining a high level of accuracy, accountability, and awareness. The majority of work is performed on the sales floor, requiring continuous customer engagement and attention to store conditions. CUSTOMER SERVICE EXPECTATIONS
Greet and acknowledge every customer in a friendly, professional manner Maintain a positive, respectful, and helpful attitude at all times Provide fast, accurate, and efficient service Help maintain a clean, organized, and pleasant shopping environment for all customers Proactively assist customers, including at self-checkout, without waiting to be asked Assist customers with questions, product location, and basic needs Verify identification for all age-restricted purchases Take ownership of customer concerns and work toward resolution De-escalate difficult situations and involve management when necessary Remain visible, engaged, and available on the sales floor at all times Maintain composure and professionalism during high-volume periods Represent the company positively through appearance, attitude, and communication SIGNIFICANT JOB RESPONSIBILITIES
Front-End Key Responsibilities Accurately operate cash registers and process transactions (cash, card, EBT, etc.) Ensure all items are scanned correctly and priced accurately Handle cash properly and provide correct change Follow all cash handling and loss prevention procedures Respond promptly to Service 80 calls and support front-end flow Assist team members during busy periods to maintain efficiency Monitor and assist customers using self-checkout stations Respond quickly to alerts, errors, and assistance requests Ensure proper use of self-checkout equipment Maintain cleanliness and organization of the self-checkout area Help prevent loss through awareness and oversight Accurately process lottery sales and payouts Verify identification for age-restricted transactions Maintain compliance with all lottery policies and procedures Ensure accountability and accuracy in all lottery transactions Secure lottery equipment and tickets at all times Maintain organization, cleanliness, and security of the tobacco area Ensure all products are stocked, faced, and available for sale Monitor inventory levels and identify out-of-stocks or low inventory Place and manage orders to maintain proper inventory levels Complete regular inventory counts and ensure accuracy Ensure all pricing, tags, and signage are accurate and up to date Maintain compliance with all laws and company policies regarding tobacco sales Secure products and minimize loss/shrink Communicate inventory discrepancies or needs to management Store Support Responsibilities Maintain organization, cleanliness, and security of the tobacco area Ensure all products are stocked, faced, and available for sale Monitor inventory levels and identify out-of-stocks or low inventory Place and manage orders to maintain proper inventory levels Complete regular inventory counts and ensure accuracy Ensure all pricing, tags, and signage are accurate and up to date Maintain compliance with all laws and company policies regarding tobacco sales Secure products and minimize loss/shrink Communicate inventory discrepancies or needs to management Support overall store operations, including retrieving carts, carry-outs, and bagging groceries Actively maintain store cleanliness and organization to ensure a positive customer experience Maintain cleanliness of assigned work areas and shared spaces, including the break room Perform cleaning tasks such as addressing spills and restocking restroom supplies Assist in other areas of the store as assigned, including, but not limited to: Stocking and refilling shelves General store upkeep and conditions Perform all duties in accordance with legal and ethical standards GENERAL EXPECTATIONS
Demonstrate a high level of accountability and trust, especially with age-restricted products Maintain accuracy in inventory, ordering, and cash handling Support overall store operations and team success Be flexible and willing to assist in all areas of the store as directed Complete any additional duties assigned by management Breaks and meal periods are not guaranteed at specific times and are based on business flow. Employees must remain flexible and take breaks as directed by management to ensure proper store coverage and customer service. PHYSICAL REQUIREMENTS & WORK ENVIRONMENT
Move throughout the sales floor, front end, and stock areas frequently Stand and walk for extended periods (majority or all of shift) Lift up to 50 lbs, carry, and move product and inventory Assist with stocking and replenishment Reach, bend, twist, and stock items frequently Read labels, pricing, inventory counts, and screens accurately Distinguish between similar products and packaging Operate registers, scanners, self-checkout systems, lottery equipment, and inventory tools Fast-paced retail environment with frequent customer interaction Primarily indoor work JOB DEMANDS
Maintain high attention to detail for inventory and ordering accuracy Handle sensitive and regulated product sales responsibly Remain consistently customer-facing, actively engaging and interacting with customers throughout the shift Assist multiple customers at once while maintaining a high level of service and accuracy Manage multiple priorities, including customer service and department tasks Solve problems quickly and effectively Maintain composure in high-pressure or high-volume situations Demonstrate strong judgment and decision-making Maintain awareness for safety, security, and loss prevention Pay:
From $15.00 per hour Benefits:
Employee discount Paid time off Work Location:
In person
