Customer Service Representative

Customer Service & Order Management Coordinator (Entry Level) Position Overview This entry‑level role supports a Performance Films business and is responsible for coordinating activities that enable effective sales, service, and distribution support for customers. The position focuses on customer order management, inventory and demand analysis, and close collaboration with sales and supply chain teams. This role supports the busy/peak season , and many successful candidates are considered for opportunities in other areas of the organization after the peak period. Key Responsibilities Manage customer purchase orders from order entry through invoicing Respond to customer requests, inquiries, and complaints professionally and efficiently Enter and maintain customer forecasts within SAP Analyze customer demand and inventory levels across the distribution network Participate in meetings with customers to gather forecasting information Partner closely with Sales, Demand Planning, Logistics, and internal stakeholders Coordinate with third‑party warehouses to monitor shipments Communicate proactively with customers regarding shipment status and potential delays Maintain accurate customer records and generate reports as needed Build strong relationships with customers and internal partners Promote teamwork and serve as backup support for colleagues when required Work Environment Primarily email‑based communication Limited outbound phone work; participation in a shared phone queue is required Fast‑paced role with shifting priorities, especially during peak season Qualifications Required Bachelor's degree (preferred fields include Business, Marketing, Finance, or related disciplines) 1-2 years of relevant experience in customer service, sales support, retail/restaurant, supply chain, manufacturing, or similar environments Strong organizational, analytical, and prioritization skills Ability to work effectively under pressure and manage multiple tasks simultaneously Excellent written, verbal, and computer skills, including Excel and Word Preferred Experience with SAP and/or Salesforce (not required; training provided) Skills & Competencies Customer service and customer support Strong communication and problem‑solving abilities Attention to detail and follow‑through Team‑oriented mindset Self‑motivated and highly organized Experience Level Entry Level Job Type & Location This is a Contract to Hire position based out of Saint Louis, MO. Pay and Benefits The pay range for this position is $22.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Saint Louis,MO.

Application Deadline This position is anticipated to close on May 22, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.