Customer Service Representative

Job Title:

Customer Service Representative•Application Support Location•St. Louis

MO 63105

Duration•6 Months Job Summary The Customer Service Representative•Application Support is responsible for providing technical and product-specific support to internal teams and external customers. This role serves as a key point of contact for troubleshooting application-related issues and delivering exceptional customer service through phone, email, live chat, and remote support channels. The ideal candidate will possess strong analytical and problem-solving skills, a solid understanding of enterprise applications, and the ability to diagnose and resolve technical, procedural, and operational issues. This position requires a higher level of technical aptitude than traditional first-line customer support roles. Key Responsibilities Provide application support and troubleshooting assistance to internal and external customers via phone, email, live chat, and remote access tools. Diagnose, research, and resolve product and application-related issues while ensuring timely follow-up and resolution. Maintain strong knowledge of company products, services, and application functionality. Accurately document customer interactions, issues, troubleshooting steps, and resolutions within CRM systems. Analyze customer issues to determine root causes and resolve cases without escalation whenever possible. Collaborate cross-functionally with technical, operational, and business teams to resolve complex issues. Escalate cases requiring advanced expertise while maintaining ownership and communication throughout the resolution process. Apply established troubleshooting methodologies to drive issues to closure independently and within team environments. Provide status updates and communicate resolutions effectively to customers, business owners, and stakeholders. Contribute to knowledge-sharing initiatives, documentation, process improvements, and team meetings to reduce recurring issues. Assist with training internal and external customers to improve product utilization and minimize support requests. Represent the organization professionally and maintain positive customer and colleague relationships. Required Qualifications Education High School Diploma or equivalent required. Bachelor's Degree preferred. Experience Minimum 2 years of client-facing application support experience. Experience troubleshooting software/application issues through phone, email, and chat support channels. Experience working cross-functionally to resolve technical, procedural, and operational issues. Proven ability to collaborate effectively with individuals across multiple organizational levels. Experience executing both short-term and long-term objectives. Experience providing user training and support to reduce recurring customer inquiries. Required Competencies Strong analytical and troubleshooting skills. Excellent problem-solving and decision-making abilities. Strong written and verbal communication skills. Customer-focused mindset with exceptional interpersonal skills. Ability to prioritize tasks, multitask, and manage time effectively. Strong organizational skills and attention to detail. Conflict resolution and stakeholder management skills. Ability to work independently and collaboratively in a team environment. Preferred Qualifications Experience supporting enterprise software applications. Experience working with complex customer environments and bespoke network configurations. Knowledge of business operations, financial concepts, and industry trends. Experience creating and maintaining technical documentation and knowledge base content.

Pay:

$17.00•$19.00 per hour

Work Location:

In person