Part time overnight Guest Service Representative

Part time overnight Guest Service Representative Vib Best Western Springfield, MO Job Details Full-time $16

• $17 an hour 13 hours ago Benefits Paid time off Employee discount Opportunities for advancement Qualifications Hospitality Customer service Front desk Guest services Hospitality management Full Job Description ###

Job Overview:

We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience from check-in to check-out. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you. ###

Duties:

• Greet guests with a warm and welcoming demeanor
• Check-in and check-out guests efficiently and accurately
• Answer phone calls and respond to guest inquiries
• Provide information about hotel amenities, local attractions, and dining options
• Handle guest complaints or concerns with empathy and professionalism
• Process payments and maintain accurate records
• Assist with reservations and room assignments
• Collaborate with housekeeping staff to ensure clean and well-maintained guest rooms
• Perform night audit duties as required ### Set up and break down breakfast as required

Skills:

• Previous experience in a front desk or customer service role preferred
• Proficient in operating phone systems and other office equipment
• Strong guest service skills with the ability to anticipate needs and exceed expectations
• Knowledge of hospitality management principles and practices
• Familiarity with night audit procedures is a plus
• Excellent communication skills, both verbal and written
• Ability to multitask and prioritize tasks in a fast-paced environment
• Strong problem-solving skills with attention to detail
• Ability to work independently as well as part of a team If you are looking for an opportunity to be part of a dynamic team in the hospitality industry, please apply with your resume.

We offer competitive pay, opportunities for career advancement, and a positive work environment.

Job Type:

Full-time Pay:

$16.00

• $17.

00 per hour

Benefits:

Employee discount Paid time off

Work Location:

In person