Customer Support Technician

POSITION SUMMARY

This position provides superior customer service in direct engagement with visitors at the front-desk reception or via telephone and performs administrative tasks under limited supervision in support of City operations.

ESSENTIAL FUNCTIONS

The following duties are normal for this position. These are not to be construed as exclusive or all inclusive. To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other duties may be required and assigned. 1. Performs administrative support functions for the Department Director and other staff; serves as central liaison for dissemination of administrative information. 2. Provides prompt and courteous customer service to the general public by disseminating information, answering inquiries or directing questions to appropriate personnel. 3. Performs general office duties such as office computer applications, copying, filing, faxing and data entry; maintains department records systems. 4. Responds to inquiries/requests in accordance with policies and procedures and/or makes referral to appropriate staff member for follow-up. 5. Composes and prepares various correspondence. 6. Receives and processes cash receipts in software system for all money received by the City, such as permits and licenses. Performs daily cash balancing of drawer and prepares bank deposit. 7. Performs activities related to applications for electrical, plumbing, excavation, demolition, mechanical, building, tree and fence permits, maintaining files of support documentation. 8. Performs activities related to contractor licenses and maintains files of support documentation. 9. Reviews and maintains files of Certificates of Insurance, verifying coverage is in force, and that limit of coverage is appropriate. 10. Coordinates with the utility companies and trash service regarding citizen complaints when appropriate. 11. Enters paid parking ticket data into online system, 12. Collects fees for occupancy permits with new resident packets, collects fees, and enters data into online system. 13. Enters manual work orders pursuant to resident's needs, and submits them to the appropriate department for corrective action. 14. Reviews and issues licenses for Solicitors, Block Parties, Toll Roads, and Vending Machines. 15. Issues and renews all parking permit tags, maintaining the database and sending out annual renewal notices. 16. Issues and renews all business license applications. 17. Sells Gift Certificates and maintains inventory. 18. Orders and maintains inventory of department supplies.

QUALIFICATIONS AND REQUIREMENTS

? High school diploma/equivalent. ? Associate's Degree preferred. ? Minimum of one (1) year administrative or fiscal experience with direct customer service contact. ? An equivalent combination of experience and training may be considered by the City with higher education.