Service Writer

Job Title:

Service Writer Category:

Job Location:

Canton, MS Position Type:

Full Time Description Purpose Assists the service manager in maintaining accurate and on-time reports and records relative to the service department's operation within the dealership. Answers customer inquiries about service work and generates repair quotes. Prepares and manages work orders to ensure technicians have work in front of them. Must have working knowledge of Agriculture Equipment and Small Ag/Turf Equipment. Responsibilities Fields internal and external customer inquiries to the Service Department Opens work orders as directed by the Service Manager maintains control until they are closed and invoiced Updates customer profiles using equipment, hours, or other information from the customer work order Maintains service accessories and supplies and prepares replacement orders May prepare Service Technician labor performance, productivity, and efficiency reports May process warranty and/or product improvement claims including the computation of charges, submission and follow-up May participate in Service EDUCATE Training programs required for the development of skills and knowledge Maintains a clean work area and performs work in a neat and orderly fashion Follows all safety rules and regulations in performing work assignments Maintains knowledge of John Deere and competitive products