Technical Services Representative - SDIMS

Subsidiary Steel Dynamics Responsibilities Serve as customer's day-to-day contact for product functionality and quality performance. Regularly visit assigned steel customers (in pipe & tube, appliance, construction, HVAC, heavy machinery, transportation, agricultural, etc.) for monitoring quality performance, benchmarking competition, and providing verbal and written feedback reports to Operations and Commercial Review steel customer inquiries and participate in RFQs from a technical perspective. Help determine property parameters and steel grade Overall responsibility for review of customer complaints, claims, and corrective actions Assist Operations in troubleshooting and correcting quality issues Provide technical support to customer's manufacturing facilities Participate in product development, qualification, and plant trials Coordinate and participate in customer visits, tours, audits and certification procedures for the Mill Develop a strong rapport with customer's Manufacturing, Quality and Engineering personnel Evaluate corrosion, forming, welding and painting test results as appropriate Work effectively with Operations, Sales, and Product Development to ensure Customer Satisfaction Understand current and future functional requirements for products as used by the customer Qualifications Required Associates Degree with minimum of 3 years customer service Proven leadership, verbal & written communications, and presentation skills Strong analytical, organizing and problem solving skills 2 year steel plant experience in operations, technical service, outside sales, or product development OR 5-year experience in QA, Engineering, or manufacturing at sheet steel customer Must be able to work collaboratively and constructively with Customers, Operations, and Commercial, Proven conflict resolution Strong work ethic. Self-starter. Positive outlook. Team Player Must be able to travel to customer locations at short notice Preferred B.S. in Metallurgy, Materials Science, or Mechanical Engineering Demonstrated knowledge of steelmaking processes, steel specs, applications, and MES L3 Both steel production and steel user experience in manufacturing, QA, or Engineering Knowledge of ISO and other applicable standards, such as API and ABS Steel Dynamics, Inc., and all affiliated entities are equal opportunity employers.