Part-Time Self- Storage Call Center and Property Floater

Overview A call center representative is the frontline communicator between a company and its customers. This role involves handling incoming and/or outgoing calls to provide support, answer questions, resolve issues, and ensure customer satisfaction. Call center agents may work in customer service, sales, technical support, or a combination of these functions. This is a part-time position being able to work flexible hours as needed 7 days per week from 8am - 7pm. This position is also responsible for being a floater covering different properties located in Gautier, Waveland and Gulfport MS that operates from 9am - 5pm when coverage is needed. This position also offers Bonus opportunities.

Key Responsibilities:

Customer Interaction:

Answer inbound calls or make outbound calls in a timely and professional manner. Respond to customer inquiries about products, services, billing, or rental. Resolve customer complaints or escalate issues to supervisors as needed.

Problem Solving:

Identify customer needs quickly and provide appropriate solutions. Follow up on customer interactions to ensure issue resolution and satisfaction.

Data Entry and Documentation:

Accurately document customer interactions and transactions in the system. Update customer information as needed.

Sales and Promotion:

Offer products or services based on customer needs. Meet sales or call performance goals set by management.

Skills and Qualifications:

Strong communication and active listening skills. Ability to remain calm and professional under pressure. Basic computer and typing proficiency. Problem-solving and multitasking abilities. Previous customer service or call center experience is often preferred but not always required. Other Qualifications Dependable Transportation Valid Driver License Complete a

Background Check Job Type:

Part-time Pay:

$13.00 per hour

Benefits:

Flexible schedule

Work Location:

In person