CONSUMER EXPERIENCE SPECIALIST

MOSSY OAK CAREER OPPORTUNITY

Consumer Experience Specialist

POSITION DETAILS

Department Mossy Oak Retail & Ecommerce Location West Point, Mississippi Employment Type Full-Time FLSA Status Non-Exempt

ROLE OVERVIEW

At Mossy Oak, we believe the outdoors connects people in ways few things can. We exist to help people live that connection more fully — whether that happens in a deer stand before daylight, on the water with family, or simply through the traditions passed from one generation to the next. The work we do matters because the people we serve care deeply about the lifestyle we represent. The Consumer Experience Specialist serves as one of the most important voices of the Mossy Oak brand. In many cases, you'll be one of the first real human interactions someone has with our company. The way you communicate, solve problems, and serve people will directly shape how customers experience Mossy Oak. This role blends customer communication, ecommerce support, operational coordination, and problem solving to help deliver a customer experience that feels authentic, responsive, and personal. From assisting with online orders and answering product questions to supporting fulfillment communication and improving service workflows, your work helps strengthen long-term customer trust and loyalty. This is a fast-moving role with real ownership and real impact. We're looking for someone who genuinely enjoys helping people, communicates with professionalism and empathy, and takes pride in doing things the right way. Someone who notices details, solves problems thoughtfully, and helps create better systems and experiences over time. Most importantly, we're looking for someone who understands that customer service is not simply about resolving issues — it's about representing the values, culture, and authenticity behind one of the most recognized brands in the outdoors.

WHAT YOU'LL DO

Customer Support & Relationship Building

• Serve as a primary point of contact for customer support across email, phone, ecommerce platforms, and related communication channels.
• Help customers with questions related to orders, shipping, products, returns, exchanges, and general support inquiries.
• Build positive customer relationships through professionalism, responsiveness, empathy, and clear communication.
• Represent the Mossy Oak brand with consistency, authenticity, and attention to detail during every customer interaction. Ecommerce & Operational Support
• Collaborate with Ecommerce and Warehouse Operations teams to help resolve fulfillment issues, shipping concerns, and inventory-related questions.
• Support communication related to order updates, fulfillment timelines, and product availability.
• Assist with maintaining customer-facing information related to shipping, returns, and support resources.
• Help maintain operational consistency across ecommerce and customer support workflows. Customer Experience Improvement
• Help identify recurring customer issues, communication gaps, and opportunities to improve service quality.
• Assist with maintaining FAQs, support documentation, and customer-facing resources.
• Support workflow improvements that create better customer experiences and stronger internal coordination.
• Help communicate customer feedback and recurring themes to internal teams. Cross-Functional Collaboration
• Collaborate with Ecommerce, Marketing, Warehouse Operations, Fulfillment, and internal support teams to help maintain a cohesive customer experience.
• Support communication between departments to ensure customers receive accurate, timely information.
• Contribute to team initiatives focused on improving service quality, efficiency, and long-term customer satisfaction.

WHAT WE'RE LOOKING FOR

• Strong communication and relationship-building skills
• Customer-first mindset with a positive, solutions-oriented attitude
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Comfortable learning ecommerce systems, customer service platforms, and operational tools
• Ability to remain calm, professional, and responsive under pressure
• Self-motivated, dependable, and team-oriented
• A genuine passion for serving people and supporting the Mossy Oak brand

EXPERIENCE & QUALIFICATIONS

• 2+ years of customer service, ecommerce support, retail operations, or customer-facing experience preferred
• Bachelor's degree preferred or equivalent hands-on professional experience
• Experience working within ecommerce, retail operations, consumer products, or outdoor lifestyle brands is a plus
• Proficiency in Microsoft Word, Excel, and standard business software applications
• Experience with ecommerce or customer service platforms such as Shopify or similar systems is helpful

WHY MOSSY OAK

At Mossy Oak, you'll work alongside people who care deeply about the outdoors, the customers we serve, and the products we stand behind. We believe meaningful work should connect people to something bigger than themselves — and that great teams are built by people who take pride in doing things the right way. This is an opportunity to help shape the customer experience behind one of the most recognized brands in the outdoors while building a career connected to authenticity, teamwork, and purpose. If you're looking for a role where people matter, details matter, and your work has a direct impact on how customers experience the Mossy Oak brand, we'd love to hear from you.

Pay:

$36,000.00 - $42,000.00 per year

Benefits:

401(k) Dental insurance Employee assistance program Employee discount Health insurance Life insurance Paid time off Vision insurance People with a criminal record are encouraged to apply

Work Location:

In person