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Customer Service Representative
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Eastern Montana Community Mental Health Center
Glasgow, MT (In Person)
$35,360 Salary, Full-Time
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Job Description
CLASS TITLE
Customer Service RepresentativeDEPARTMENT
Mental Health and Chemical Dependency FSLA:
Non-exemptACCOUNTABLE TO
Office Manager SALARY:
$16.50/hr. - $17.50/hr. At EMCMHC, we believe work-life balance matters. EMCMHC is the only behavioral health clinic in the region offering a four-day, 32-hour workweek with pay equivalent to a full 40-hour schedule.SUMMARY:
Under general direction, performs customer service representative duties within the Department assigned; Work varies little, requiring individual judgment within the specifically assigned Office protocol, and EMCMHC policies and procedures.EXAMPLES OF ESSENTIAL DUTIES AND RESPONSIBILITIES
The list below is intended to be illustrative of the responsibilities of the position and not all-encompassing.MAJOR AREAS OF ACCOUNTABILITY AND PERFORMANCE
Mental Health and Chemical Dependency- A primary responsibility as a customer service representative, answering the phone, screening and directing phone calls, and scheduling appointments
- Working knowledge of both Mental Health and Chemical Dependency ARM and Current Policies
- Working knowledge of Montana Medicaid, Insurance, and Sliding Fee
- Assisting clients in applying for Medicaid, Waiver, State CD Plan, or Sliding Fee
- Facilitate admission of walk-in clients as needed and complete admission forms and explain confidentiality
- Scanning all documents into patient accounts in Credible
- Assists counselors, nurse practitioners, clinicians, case managers, CRS Staff, and AGH Staff as needed with admissions, updates, treatment plan reviews, SED/SDMI forms, CSRs, and discharges
- Overseeing
PFL, MIP, CD
groups, and 6-hour Education classes- May oversee Telemed Services as a Site Facilitator
- May attend weekly staff meetings and record the minutes from these meetings weekly
- Maintains filing system including client records, Crises notes, and professional staff materials
- Functions in all aspects normally associated with the role of customer service representative at EMCMHC
- Performs those additional duties and responsibilities that may be assigned
SUPERVISION - RESPONSIBILITY FOR WORK OF OTHERS
NoneEXAMPLES OF PERFORMANCE CRITERIA AND EXPECTATIONS
- Regularly checks and processes client records per EMCMHC policy, maintains records, and the filing system
- Composes standard correspondence and types reports, progress notes, initial assessments, psychological evaluations, and all required forms
- Distributes incoming and outgoing mail, coordinates and purchase supplies for the office, maintains office routine and general office appearance
- Satellite Office customer service representatives shall contact Site Facilitator of any changes in their Telemed schedules
- May, if involved with Telemed Services, keep tract of Site Log attendance for groups or any Telemed presentations and forwards the information to the Site Facilitator
- Performs other duties as may be assigned
EDUCATION, TRAINING, AND EXPERIENCE
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.- Must be a minimum of 18 years of age
- High School Diploma or GED preferred
- Must have the ability to communicate orally and in writing
- Work is generally performed in an office
- Possess typing and computer skills
- One (1) year of demonstrated work experience in an office setting
- Must complete Credible EHR functionality and overview training within the first month of employment and maintain certification throughout employment
- Must possess Certification to enter SAMS records
- Must possess a valid Montana Operator's License (If your own personal vehicle is used to transport any client, your vehicle must have insurance that will cover passengers)
- Physical requirements may require lifting up to 35 pounds (greater with assistance), bending, stooping, climbing steps, and prolonged sitting
COMPENSATION AND INCENTIVE
- Four-day (32 hour) work week
- Eligible for student loan repayment through NHSCL (National Health Service Corps Loan Repayment Program)
- Clinical Supervision provided as part of the work week
- Internal Professional Development opportunities
- Paid referrals at start of employment and again in 6 months We also offer:
- Multiple health plan options to fit your lifestyle
- Dental and Vision
- 403(b) retirement plan with a match up to 6% after one year of employment
- Flexible Benefit Plan for Daycare and Medical Spending
- Employer paid life insurance and other supplemental insurance products to choose from
- Vacation and Sick leave (in addition to the 52 extra days off per year with the 4-Day, 32-Hour work week)