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Telecom Support Specialist

Job

Mastech Digital

Apex, NC (In Person)

Full-Time

Posted 3 weeks ago (Updated 6 days ago) • Actively hiring

Expires 6/29/2026

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Job Description

Telecom Support Specialist at Mastech Digital Telecom Support Specialist at Mastech Digital in Apex, North Carolina Posted in 14 days ago.
Type:
full-time
Job Description:
We are looking for an experienced Customer Support Specialist to join our round-the-clock service operations team. In this role, you will be the primary point of contact for customers experiencing technical issues
  • diagnosing problems quickly, communicating clearly, and driving resolutions from start to finish.
If you thrive in a fast-paced environment and take pride in delivering consistent, high-quality service, we want to hear from you.
Requirements:
  • Experience in customer service, technical support, or service desk environments
  • Strong troubleshooting and communication skills
  • Eligible to obtain and maintain a Public Trust / Security Clearance
  • Flexible to work shift-based schedules after training Shift Schedule Our operations run 24/7/365 across three shifts:
Day Shift:
7:30 AM
  • 3:30
PM Swing Shift:
3:30 PM
  • 12:00
AM Midnight Shift:
12:00 AM
  • 8:00
AM Note:
All new hires will begin on the Day Shift for training purposes. Shift assignments may change based on business needs after the training period is complete.