CSR - Customer Service Representative

CSR - Customer Service Representative Archdale, NC Job Details Full-time $18 - $22 an hour 1 day ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance Life insurance Qualifications Phone communication Customer service Call center experience Word processing English Mid-level High school diploma or GED Dispatching HVAC Data entry Typing Clerical experience Data validation Under 1 year Office experience Client interaction via phone calls Full Job Description We are currently looking for full-time

CUSTOMER SERVICE REP/ DISPATCHERS.

Must be dependable, driven, detail-oriented, and interested in working for a growing, yet well-established company. High school diploma or GED; 1 year of related job experience preferred but not required. Knowledge, Skills, and Abilities Required HVAC & Plumbing Knowledge Service Titan Experience Knowledge of telephone consoles and related equipment. Knowledge of customer service standards and procedures. Ability to speak, read, and/or write English. Ability to verify data input and correct errors. Ability to stick to company script of phone etiquette. Ability to interact and communicate with people over the telephone, often in stressful situations. Basic data entry and/or word processing skills. Knowledge of policies and procedures for the imparting of directory information over the telephone. Clerical and basic office skills. Distinguishing Characteristics The position requires an applicant to be thorough and helpful, yet quick and efficient. Places customer service and phone etiquette first. Punctuality and reliability are a MUST. Applicants must be open to working in a team environment and helping where is needed. Competitive compensation based on experience and qualifications Paid Holidays and vacation Company-sponsored health and dental insurance available after 90-days

Job Type:

Full-time Pay:

$18.00 - $22.00 per hour

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Application Question(s): How many years of Service Titan experience do you have? How many words per a minute can you type?

Education:

High school or equivalent (Required)

Experience:

Customer Service:

2 years (Required) Call center: 2 years (Required)

Work Location:

In person