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Call Center Lead

Job

Quality Staffing Specialists

Cary, NC (In Person)

$60,320 Salary, Full-Time

Posted 2 weeks ago (Updated 5 hours ago) • Actively hiring

Expires 7/4/2026

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Job Description

Call Center Lead Quality Staffing Specialists - 4.3 Cary, NC Job Details Full-time | Contract From $29 an hour 1 day ago Benefits Health insurance Dental insurance Vision insurance Qualifications Staff supervision Teamwork Managing teams in a customer support role Staff scheduling Team scheduling Frontline customer support management Team development Bachelor's degree Leading team collaboration initiatives Financial services Office management Call center management Full Job Description Call Center Lead - 1 to 2 month contract with possibility of going perm
Location:
Cary, NC Hours:
Mon to Fri, 8 am to 5 pm Duties Manage call center team of 6 people in financial department Scheduling for mandatory coverage. Approving absences. Establish and maintain a teamwork environment. Analyze skills of team. Handle escalated calls. Create payment plans. Requirements Must be able to work onsite. 2-3 yrs prior call center exp as Team Lead or Manager Excellent supervisory skills Notes Position may be restructured or may become permanent depending on pending management decisions. One week of training with exiting employee to learn systems. Prior exp as a call center team lead or manager in a financial setting a must.
Pay:
From $29.00 per hour
Benefits:
Dental insurance Health insurance Vision insurance Application Question(s): Do you have at least 3 or more years of experience as a Call Center Team Lead or Manager? Are you comfortable working a short-term contract role that may become permanent?
Education:
Bachelor's (Preferred)
Experience:
Office management: 3 years (Required) Financial services: 3 years (Preferred)
Location:
Cary, NC 27511 (Required)
Work Location:
In person