Client Service Representative

VCA Parkway Animal Hospital is seeking an experienced Full Time Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement

• your pet's health is our top priority and excellent service is our goal
• very seriously.

With every opportunity, we aim to exceed each pet owner's expectations. We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets. About Us We are a 2-doctor full service veterinary hospital offering primary care, illness care, surgery and dentistry located in Cary, NC.

Check out our website here:

https://vcahospitals.com/parkway-nc

Schedule:

Full Time, weekend rotation required. Why We Need You As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for: Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. Scheduling and confirming appointments. Placing outbound calls for follow-ups and reaching out to prospective clients. Presenting and explaining fees, including processing payments. Recommending, selecting, and obtaining products and services, including prescriptions. Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control). Managing medical records, charts, reports and correspondence. Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

Why You Should Consider VCA Parkway Animal Hospital:

We're proud to offer state-of-the-art medical facilities and a warm, safe and welcoming environment that is designed to provide your pet with the very best available veterinary care. Our services include preventive wellness and sick care, early disease detection and vaccines, parasite control, spay and neuter, dentistry, digital x-rays, and additional diagnostic and therapeutic services. We welcome passionate, compassionate professionals looking to provide the highest standard of medicine and client service. Our doctors and team place high value on mentorship and lifelong learning; come grow with us! Candidates must be positive and motivated. The hospital team meets frequently, and your ideas and suggestions are encouraged to help us continue to grow. Our team takes pride in fostering an atmosphere of mutual respect and recognition while being adaptable, goal driven and engaged. We work hard to protect our culture and assure we hire associates that are going to have the determination to rise above obstacles, wear multiple hats and work as a team.

VCA Totally Rewards Benefits Package:

Access to the people and financial resources of a large veterinary community Growth & leadership opportunities Medical, Dental & Vision Career development programs Generous hospital discounts and product discounts Employer-paid life, long

• and short-term disability insurance Paid vacation and sick time Paid parental leave 401(k) Free mental health resources and wellness subscriptions (Headspace) Referral bonuses Infertility benefits Competitive wage

Compensation:

Is based on skill set, and experience. Interested in this opportunity? Apply! We look forward to hearing from you. If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.

Benefits:

We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) We are proud to be an Equal Opportunity Employer

• Veterans / Disabled.

For a complete EEO statement please see our career page at vcacareers.com If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits:

We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development). We are proud to be an Equal Opportunity Employer

• Veterans / Disabled.

For a complete EEO statement please see our career page at vcacareers.com. A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians

• including 500 who are board-certified specialists
• nearly 4,000 credentialed technicians and over 10,000 veterinary assistants
• all dedicated to giving pets the very best in medical care.

The future of veterinary medicine is in our hands. Join us.