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Client Experience Advisor (Front Office)
Job
Body Works Plus LLC.
Charlotte, NC (In Person)
$45,385 Salary, Full-Time
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Job Description
Client Experience Advisor (Front Office) Body Works Plus LLC. Charlotte, NC Job Details Full-time $17 - $25 an hour 18 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Employee discount Professional development assistance Life insurance Retirement plan Qualifications Teamwork Google Docs Microsoft Outlook Intake Driver's License Full Job Description Client Experience Advisor (Front Office)Body Works Plus | Charlotte, NC | NoDa District Body Works Plus is one of Charlotte's most respected and highly certified collision repair centers , recently voted Best Auto Body Shop in Charlotte . Our reputation is built not just on exceptional repairs, but on delivering a customer experience that people remember. At Body Works Plus , the front office sets the tone for everything. When someone walks through our doors, they have usually just been in an accident. Their car is damaged. They are frustrated with insurance companies. And they are looking for someone they can trust. Your job is to be the person who brings clarity, professionalism, and confidence to that moment. Professional Profile A customer-focused and highly organized professional adept at clear communication and managing fast-paced environments. Proven ability to assist clients, effectively resolve issues, and cultivate lasting positive relationships. Proficient in key industry software, including CCC ONE (CCC1) , Microsoft Office (Word, Excel, Outlook), and Google Workspace (Gmail, Docs, Sheets). A proactive self-starter committed to quickly adopting and integrating new systems, including the use of AI tools, to enhance workflow and deliver exceptional customer service. Core Competencies Customer Service & Client Support Insurance Claims Management Exceptional Communication (Phone & Email) CCC ONE (CCC1) Software Proficiency Microsoft Office & Google Workspace Data Entry & Documentation Scheduling & Customer Intake CRM / Customer Management Systems Problem Solving & Multitasking Social Media Management Compensation & Benefits Competitive Salary Health Insurance Coverage Simple IRA Retirement Plan Paid Vacation/Time Off Positive, Team-Oriented Workplace Minimum Qualifications Minimum age of 18 years Valid Driver's License with a satisfactory Motor Vehicle Record (MVR) Consistent, reliable attendance is mandatory Demonstrated positive, professional "can-do" attitude Ability to perform the physical requirements of the role Aptitude for learning new technologies and systems Must pass pre-employment drug screening (Drug-Free Workplace)