Customer Experience Associate - (Full Time)

Customer Experience Associate

• (Full Time) 3.7 3.7 out of 5 stars Charlotte, NC $17.58
• $24.83 an hour
• Part-time Ikea us 13,760 reviews $17.58
• $24.83 an hour
• Part-time "You care about making a positive impact in the world.

You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you. A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and . Join the team and start a better life for yourself." Location Charlotte Employment type Part Time Permanent Department Customer Relations Anticipated Closure Date 2026-05-23 You already applied for this job. Customer Experience Associate

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• Default language You care about making a positive impact in the world.

You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you. A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and your uniqueness. Join our team and start a better life for yourself. Key responsibilities (title) What you'll be doing day to day Key responsibilities (text)

• Creates a positive customer experience by ensuring accurate transactions and/or orders.

Records information accurately so the resulting analysis can be used to make improvements to customers' future shopping experience. Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager. Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience. Builds emotional connections through meaningful and empathetic interactions with customers. Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed. Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns. Team vision ( title) Our team within IKEA Team vision (text) At IKEA it's all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We're a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We're a bunch of people who are truly passionate about people! Let's connect ! Let´s connect Permanent, Full Time Open availability required Monday

• Sunday 10AM
• 10PM. $17.58
• $24.

83 / hr depending on relevant experience. At IKEA, taking care of our co-workers and their dependents is a top priority. That's why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more! Generous paid time off, holiday and sick time WiselyPay

• get earned wages up to two days early Paid parental leave (up to 16 weeks) KinderCare tuition discount Retirement and bonus plans Co-worker discount, meal deal, and referral bonus Pet insurance program Education assistance and learning programs Safety shoe reimbursement 24/7 telehealth visits Dental and vision plans Medical and Rx plans (must work min.

20 hrs/wk) A fun and inclusive work environment Thank you for your interest in applying for this role. Please be aware the successful candidate will be required to complete a background check as a condition of employment for this role Why you will love us From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers. At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together. Our vision, "to create a better everyday life for the many people" inspires and guides us in everything we do. This is IKEA. What we all have in common Living our values Being your unique self, while respecting and including others A passion for home furnishing Performing & delivering while learning & developing Having fun!