Job Description
Customer Service & Inventory Associate NCLTG Charlotte, NC Job Details Full-time $23 - $28 an hour 1 day ago Benefits Paid training Paid holidays Paid time off On-the-job training Opportunities for advancement Qualifications Teamwork Microsoft Excel Microsoft Outlook Customer service Process improvement Microsoft Dynamics 365 Attention to detail Freight Associate's degree Account management
Full Job Description Job Title:
Customer Service & Inventory Associate Location:
Charlotte, NC Company:
NCLTG Position Type:
Full-Time Salary Range:
$23-28/hour DOE About Us NCLTG is a dynamic and rapidly growing company dedicated to providing exceptional service to our customers. We specialize in commercial and industrial LED manufacturing, serving clients in the Charlotte area and beyond. As part of our team, you'll have the opportunity to contribute to our success while working in a supportive and collaborative environment. Job Description We are seeking a Customer Service & Inventory Associate to join our team and play a critical role in both client relationship management and backend operational support. This hybrid position combines front-facing customer service responsibilities with inventory tracking, logistics coordination, and reporting. The ideal candidate is a proactive problem solver with strong communication skills, high attention to detail, and the ability to manage both customer accounts and operational workflows. You will serve as the primary point of contact for clients while also ensuring inventory accuracy and shipment visibility across the supply chain. Responsibilities:
Client Relationship & Account Management Serve as the main point of contact for assigned accounts, building and maintaining strong client relationships. Manage the full lifecycle of customer accounts, including onboarding, communication, and ongoing support. Address customer inquiries, complaints, and concerns via phone, email, and chat. Ensure timely resolution of issues by collaborating with internal teams. Identify opportunities for upselling or cross-selling products/services. Maintain detailed documentation of customer interactions and account activity. Customer Support & Issue Resolution Provide accurate information about products, services, and processes. Act as a customer advocate by proactively identifying and resolving potential issues. Maintain a high level of product knowledge to support customer success. Inventory Monitoring & Data Accuracy Update and maintain accurate stock levels in inventory management systems (ERP, WMS, or spreadsheets). Monitor stock levels and movements (inbound, outbound, transfers) in real time. Perform inventory reconciliations and assist in resolving discrepancies. Logistics & Shipment Tracking Track container shipments using freight portals and tracking systems. Monitor ETAs, delays, and routing changes, escalating issues as needed. Maintain accurate shipment documentation and ensure data integrity. Exception Handling & Operational Support Investigate inventory discrepancies, damaged goods, or missing items. Coordinate returns, replacements, and inventory adjustments. Flag operational risks such as stock shortages or delays and propose solutions. Reporting & Analytics Generate customer account reports and inventory/logistics reports (daily, weekly, monthly). Analyze inventory trends, stock turnover, and demand patterns. Recommend process improvements, reorder levels, and efficiency enhancements. Cross-Functional Collaboration Work closely with sales, operations, and warehouse teams to ensure seamless service delivery. Support alignment between customer expectations and operational capabilities. Qualifications:
3-5 years of experience in customer service, account management, inventory, logistics, or a related field. Strong communication and interpersonal skills. Excellent problem-solving and organizational abilities. High attention to detail and ability to manage multiple priorities. Strong proficiency in Microsoft Office Suite (Excel, Word, PowerPoint), Outlook, and general office tools. Experience with inventory management systems (e.g., NetSuite, SAP, Finale) is a plus. Ability to work independently and collaboratively in a fast-paced environment. Customer-focused mindset with a strong sense of ownership and accountability. Must be reliable, punctual, and adaptable. Willingness to work flexible hours if needed. Benefits Competitive hourly wage, with opportunities for advancement and pay increases Paid time off and holidays Yearly bonuses Ongoing training and development opportunities If you are a motivated and dependable individual with a strong work ethic and a desire to contribute to a dynamic team, we encourage you to apply for this exciting role as a Customer Service & Inventory Associate. Please submit your resume to outlining your qualifications and experience. We look forward to hearing from you! NCLTG is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable laws. Pay:
$23.00 - $28.00 per hour Benefits:
On-the-job training Paid time off Education:
Associate (Preferred) Experience:
Customer service: 3 years (Required) Ability to Commute:
Charlotte, NC 28273 (Required) Work Location:
In person
