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Customer Service Representative
Job
Shik Innovation Group
Charlotte, NC (In Person)
Full-Time
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Job Description
About Us At SHIK Innovation Group, our vision is to be a catalyst for transformation in the world of marketing and business innovation. We aim to empower brands to not only adapt to change but to lead it—creating strategies that redefine industries, inspire growth, and build lasting impact. Job Summary We are looking for a dependable Customer Service Representative to provide exceptional service and build lasting customer relationships. This role is ideal for individuals who enjoy helping others, solving problems, and contributing to a customer-focused team. Responsibilities Assist customers with inquiries, requests, and service-related concerns. Resolve customer issues with professionalism and efficiency. Build positive relationships through exceptional customer care. Maintain accurate records of customer interactions. Identify customer needs and recommend appropriate solutions. Support customer satisfaction and retention initiatives. Follow company procedures and quality service standards. Collaborate with team members to achieve departmental goals. Participate in ongoing training and skill development. Qualifications High school diploma or equivalent required. Strong communication and interpersonal skills. Excellent customer service and problem-solving abilities. Professional demeanor and positive attitude. Strong organizational and multitasking skills. Ability to work independently and in a team environment. Reliable with strong attention to detail.