Sales and Customer Service Representative

Sales and Customer Service Representative

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#110301 Charlotte, NC Job Details Full-time $14 - $18 an hour 1 hour ago Qualifications Customer relationship building Email customer support Phone communication Client rapport building In-person customer service Opportunity Management Mid-level High school diploma or GED Lead Nurturing Client retention Customer relationship management (CRM) systems (technically supported) Customer engagement New customer acquisition Initial Contact (sales skills) Organizational skills Prospecting Lead Tracking Managing projects Sales pipeline management Closing sales leads Customer interaction during outreach Communication skills Sales automation technologies Sales follow-up Customer site (as sales environment) Client interaction via phone calls Full Job Description A Successful

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Customer Service Representative Will:

Be the initial point of contact for both current and prospective customers in our

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Center. Learn to prepare estimates, create work orders, and ensure timely delivery of finished projects. Participate in daily team meetings, support execution of business and marketing plans, and contribute directly to the success of the

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Center. Work with customers through multiple channels—email, phone, in person, and occasionally at their place of business. Build long-lasting relationships by turning prospects into loyal, repeat clients. Proactively follow up on inbound leads, online inquiries, and open estimates to convert opportunities into sales. Make outbound follow-up calls to dormant accounts and past customers to generate new business. Maintain an active sales pipeline inside the CRM by logging interactions, updating opportunities, and progressing deals. Ideal Qualifications for

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Customer Service Representative:

2-3 years of retail, counter sales, or inside sales experience preferred. High school diploma or equivalent. Outgoing, responsive, eager to learn, and able to build strong customer relationships. Excellent listening, communication, and organizational skills. Comfortable working in a fast-paced environment and managing multiple projects at once. Ability to work under pressure while producing high-quality, accurate work. Are You the Right Fit? Do you enjoy working with people? Do you love helping customers solve problems and find the right solutions? Are you looking for a role that offers ongoing learning, skills growth, and a clear career path? If so, we want to meet you. Join the ever-growing sign and visual communications industry and become part of the

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Independence team. Apply today! This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to

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Corporate.