Customer Service Representative - State Farm Agent Team Member

Benefits:

401(k) matching Bonus based on performance Company parties Competitive salary Dental insurance Health insurance Opportunity for advancement Paid time off Parental leave Signing bonus Training & development Vision insurance Relocation bonus Tuition assistance

ABOUT OUR AGENCY

We're in our 23rd year serving the Davidson community and proudly support customers across North Carolina, South Carolina, and Tennessee. Our team of 11 dedicated professionals is focused on delivering a world-class customer experience and truly caring for the people we serve. We treat our team members like family and provide the training, systems, and support needed to build a successful career in our agency. There are real opportunities for advancement, and we take pride in helping our team grow both professionally and personally. For our team, we offer a full benefits package that includes medical, vision, and dental coverage, life insurance, a 401(k) match, and bonus opportunities. If you're looking for a supportive, growth-oriented environment where you can build a long-term career, this could be the right place for you.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Roger O'Connell - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions.

QUALIFICATIONS

Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.