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Customer Service Representative II

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Indotronix International Corp

Gastonia, NC (In Person)

Full-Time

Posted 3 days ago (Updated 45 minutes ago) • Actively hiring

Expires 6/14/2026

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Job Description

Job Title:
Customer Care Representative Location:
Gastonia, NC Duration:
12+ Months This role is the frontline connection between our company and the customers we serve- answering questions, resolving issues, and providing guidance on billing, payments, service requests, and more. You ll also play a key role in helping customers navigate difficult situations, including credit challenges, all while using your communication skills and attention to detail to deliver a positive experience. Responsibilities
  • Respond professionally and efficiently to incoming calls and establish a relationship of trust with customers.
  • Listen and understand customers needs; provide on the spot solutions in an efficient & courteous manner.
  • Operate according to performance standards, regulatory requirements and expectations to ensure customer service quality, effectiveness, and efficiency.
  • Learn and leverage customer information system, as well as other applications daily.
  • Assist customers with credit difficulties, termination of service notices and possible gas-related emergencies.
  • Use clearly defined rules and guidelines to negotiate payment plans that meet regulatory requirements, and make appropriate referrals to internal or external departments/agencies for additional assistance.
  • Complete accurate work reflective of all processes, procedures, and follow-up for the type of customer account being worked.

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