Customer Service Representative

WILBERT INC

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you'll be doing things that matter, leading at every level, and winning a better way. We're committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone's empowered to be their best. Responsible for acting as a liaison between customers and the company. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries. Throughout all these interactions Customer Service Representatives must maintain a high level of professionalism, establish a positive rapport with each individual and present the organization in the best light possible. Role and Responsibilities Schedule orders, including resolving purchase order discrepancies and communicating changes. Implement changes to sales orders. Review engineering change notices (ECNs) on orders in process and notify customer. Review product returns for quality assurance, communicate with customer and create replacement order, if necessary. Communicate with the customer during the placement and acceptance of the order. Train new Customer Service Representatives. Qualifications and Education Requirements Associate degree or equivalent from two-year College or technical school; or 2-3 years of Customer Service experience with a Tier-1 Automotive supplier or equivalent combination of education and experience. All required WilbertU Courses based on job title Strong written communication skills including ability to write routine reports and correspondence Strong verbal communication skills including speaking before groups of customers or employees Strong phone contact handling skills and active listening skills Proven customer support experience and ability to remain professional and courteous with customers at all times Above average proficiency in office systems software - word processing, spreadsheets, database Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and volume using basic algebra and geometry. Proficient data mining capabilities Ability to read and interpret documents and instructions furnished in written, oral, diagram or schedule format. Strong problem-solving skills including the ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to work independently or within a group setting Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law. We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying. Welcome to the biggest small business you'll ever find. Part of Berkshire Hathaway, Marmon is a global industrial organization made of 11 industry groups with 30K employees and $12 billion in annual revenue. As leaders in their respective industries, our 120+ companies thrive on an independent mindset and entrepreneurial spirit. At the same time, they benefit from being part of our industry groups—where they're able to tap into the expertise and insights of other Marmon companies. While we're all unique, we all share a common commitment to doing things that matter, leading at every level, and winning a better way. When you work at Marmon, you're advancing our everyday world and beyond. Our engineering solutions help millions around the world stay connected, healthy, and safe. Wherever you're at in your career, our people and resources will help you go further. As you grow your skills, you can also move up and around our 120+ companies. Work at a place you can stand behind. We show up to win every day, uphold the highest ethical standards, and always look to put each other in the best position to win.