Self Storage Customer service

Job Overview Join our team at Signal Hill Storage ! We are looking for an energetic, dependable, and customer-focused individual to help manage daily operations at our local self-storage facility. In this role, you will be the face of our facility—guiding customers through the leasing process, answering inquiries over the phone, maintaining property presentation, and ensuring smooth day-to-day operations. If you enjoy a mix of customer interaction, administrative tasks, and light hands-on work, this is the perfect opportunity for you.

Responsibilities Customer Support & Sales:

Greet customers warmly, assist them in choosing the right unit size for their needs, and provide clear information regarding pricing, features, and leasing terms.

Leasing Operations:

Efficiently handle the entire customer lifecycle, including managing move-ins, processing move-outs, executing rental agreements, and explaining facility rules and procedures.

Phone Inquiry Management:

Deliver exceptional customer service over the phone, answering questions, handling reservations, and following up on leads.

Administrative & Record Keeping:

Securely file paperwork, process payments, and input accurate data into our property management database.

Facility Upkeep:

Keep the office and facility looking neat, tidy, and professional. Conduct daily walk-throughs to ensure units are secure, clean, and ready for the next customer. Experience Strong customer service and communication skills (both in-person and over the phone). Basic computer skills and comfort learning industry-specific management software. Excellent attention to detail with an ability to manage paperwork and office procedures accurately. A proactive, self-motivated attitude with the ability to work independently. Reliable transportation and a strong track record of punctuality.

Pay:

$14.00 - $17.00 per hour

Benefits:

Flexible schedule

Work Location:

In person